[REVIEW WITH ATTORNEY] This is a starting template written for Nā Mea Aloha. It is not legal advice. Please have it reviewed and adapted by your attorney before launch.
Our promise
We want you to love what you bought. If something isn’t right, tell us within 30 days of delivery.
What can be returned
- Unused items in their original condition and packaging, within 30 days of delivery.
- Not returnable: pre-orders once shipped, personalised or custom pieces, food and perishables, gift cards — unless they arrive damaged or wrong.
How to return
Send us a message from the contact page with your order number. We reply with the return address. Return shipping is paid by the customer unless the item is damaged or we made a mistake.
Refunds
We refund to the original payment method within 5 business days of receiving the return; your bank may take 5–10 more days to show it.
Pre-order cancellations
You can cancel a pre-order until it ships (My Account → My Pre-orders) for a refund of what you paid, unless the deposit was marked non-refundable before you ordered.
Last updated November 1, 2026