Answers to the questions we hear most. Can’t find yours? Send us a message.
Orders and shipping
Where do you ship?
Across the United States, including Hawaiʻi, Alaska, Puerto Rico, Guam and the other U.S. territories. See our shipping policy for rates and times.
How long does shipping take?
Most orders leave within 1–3 business days. Delivery usually takes 2–4 business days within Hawaiʻi and 5–8 to the mainland.
Can I pick up my order?
Yes, local pickup on Oʻahu is free. Choose it at checkout and we’ll email you when your order is ready.
Can I send an order as a gift?
Of course. Tick “This is a gift” at checkout, add a message, and we’ll leave the prices off the packing slip.
Pre-orders
How do pre-orders work?
You reserve a piece before it arrives. Pay in full now, or pay a deposit now and the balance when it is ready to ship. We email you at every step. See our pre-order terms.
Can I cancel a pre-order?
Yes, until your item ships. You can cancel from My Account → My Pre-orders; we refund what you paid (non-refundable deposits are shown before you order).
What if the date changes?
We email you right away with the new date, and you can keep your pre-order or cancel it for a full refund.
Products and origin
What do the origin labels mean?
“Made in Hawaiʻi” means made here. “Designed in Hawaiʻi” means designed here and manufactured elsewhere — we always show where. “Hawaiʻi Collection” means inspired by Hawaiʻi. Read more.
Are your reviews real?
Yes. Only customers who bought the product can review it, and we check every review before it appears.
Returns
Can I return something?
Unused items can be returned within 30 days. Pre-orders and personalised pieces are final sale. See returns and refunds.
Last updated November 1, 2026